Running a small business means keeping a close eye on costs. You want reliable IT, good cyber security and someone there when things go wrong, but that doesn’t necessarily mean you want to be tied into an IT support package that doesn’t suit the way your business works.
At Fentons, we’ve found that businesses want more choice.
Some want their entire IT environment looked after. Others already have someone technical in-house and just need extra expertise. And some simply want to know that an experienced IT team is available when they need help.
That’s why we offer different ways to access IT support for businesses in Brighton rather than expecting every organisation to fit the same model.
Not every business needs the same IT contract
Traditional managed IT support can be a great option. Put simply, this means paying an agreed monthly price for an IT company to look after your technology on an ongoing basis, rather than only calling for help when something goes wrong.
For businesses that rely heavily on technology and don’t have their own IT department, this can make a lot of sense. Your IT provider proactively looks after areas such as software systems, user accounts, licenses, devices and security, while providing day-to-day technical support when employees need help.
But it isn’t right for everyone.
A smaller company might only need occasional technical help. Another business may already have an internal IT person but occasionally need additional expertise. A growing company may simply want to try working with a provider before moving towards fully managed support.
That’s why we believe IT support should be flexible enough to fit around the business, rather than the other way around.
Choose the level of support that works for you
Fentons provides several ways for businesses to access experienced IT support.
Pay-as-you-go IT support
Best for businesses that only need occasional IT help.
A Microsoft 365 problem, a new laptop that needs setting up, an email issue or something that has suddenly stopped working shouldn’t necessarily mean committing your business to a long-term support arrangement.
With pay-as-you-go support, businesses can contact our team when assistance is required and pay for the time they use.
Prepaid IT support hours
Best for businesses that want technical help available without a monthly contract.
Purchase support hours in advance and use them whenever your team needs assistance. It’s a simple way to have experienced IT support available without moving to a fully managed service.
Fully managed IT
Best for businesses that want their IT looked after on an ongoing basis.
For an agreed monthly price, Fentons can become your outsourced IT team. We proactively look after your technology, users, devices and security while providing day-to-day technical support when employees need help.
Explore our flexible IT support options
Local support still matters
A huge amount of IT support can now be delivered remotely, and in many cases that’s the quickest way to resolve a problem.
But sometimes you need somebody on site.
Fentons supports organisations across Brighton, Hove and the surrounding Sussex area, combining responsive helpdesk support with on-site assistance when hands-on help is required.
For a small business, that means you don’t have to choose between the convenience of remote support and access to experienced local engineers.
Find out more about our IT support in Brighton
More than just fixing computers
Good IT support shouldn’t just be about fixing problems.
Technology now touches almost every part of a business, from email and collaboration to security, remote working, phones and protecting company data.
Our team can help with:
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- Day-to-day IT support
- Microsoft 365
- Cyber security and Cyber Essentials certification
- IT projects and office moves
- Cloud services
- Connectivity and business communications
- Devices, users and ongoing IT management
A straightforward conversation about your IT
If you’re happy with your existing IT setup, we’re not going to tell you that everything needs replacing.
And if a fully managed IT contract isn’t right for your business, we’ll tell you that too.
The first step is simply understanding what you’ve already got, where the frustrations are and what you’d like to improve.
Whether that’s better cyber security, help getting more from Microsoft 365, faster day-to-day support or simply having someone reliable to call when something goes wrong, we can talk through the options.
Looking for more flexible IT support in Brighton?
Find out how Fentons supports businesses across Brighton and Hove or speak to our team about the type of IT support that would suit your organisation.
Book a free IT review