About Us
Established in 2007, Fentons IT is a leading Managed Service Provider supporting SMEs across Sussex, Kent, and Hampshire. We deliver premium IT support and build long-term client relationships.
The Role
We’re looking for a proactive 2nd Line IT Support Engineer to resolve escalated issues, support varied client environments, and contribute to service improvements. We offer funded certifications and career progression opportunities, so you can grow your skills and advance your career. You’ll work from home but need to be within 20 miles of Littlehampton for occasional site visits (own transport required).
Other organisations may refer to this role as: Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer, or Helpdesk Engineer.
Key Responsibilities
- Resolve 2nd line tickets across desktop, server, network, and cloud.
- Escalate complex issues to 3rd line when needed.
- Assist with client onboarding and small projects.
- Maintain documentation and knowledge base.
- Mentor 1st line engineers and contribute to team goals.
- Travel to client sites as required.
Skills & Experience
- 4+ years in IT support (MSP experience preferred).
- Strong Microsoft 365, Windows Server, networking fundamentals.
- Excellent communication and customer service skills.
- Full UK driving licence and reliable transport.
Technical Skills Required
You’ll need strong experience in the following technologies:
Microsoft 365 (Exchange Online, SharePoint, Azure AD/Entra ID, Intune), Windows Server 2016/2019/2022, Windows 11, Active Directory, DNS, VPN, TCP/IP, Group Policy, Hyper-V, Networking, VoIP.
(Microsoft certifications desirable.)
Benefits
- Extra day off for your birthday
- Performance bonus scheme
- Paid team social events
- Flexible home working (equipment provided)
- Funded training and certifications
- Increased holiday with service
- Mileage allowance
- Clear career progression opportunities
Salary: £34,000–£38,000 DOE | Full-time, Permanent | 37.5 hours/week (rota 8:00am–5:30pm)
Apply Now: Upload your CV below and join a team where your skills make a real impact.
