2nd Line IT Support Engineer – Up to £34,000 + progression potential

JOB TYPE: Full-time, Permanent – (37.5 hours – on weekly rota between 8:00am – 5:30pm)

SALARY: £28,000 – £34,000

LOCATION: Work From Home – Must be within 20 miles of Littlehampton, West Sussex

Fentons Business IT Solutions is a leading Managed IT Service Provider in the Sussex, Kent, and Hampshire area. We are looking for a highly skilled 2nd Line IT Support professional to join us. The position will require someone with excellent Customer Service skills, strong organisational and communication skills, who has the drive and determination to help us support our growing client base.

The qualified candidate must have a minimum of 4 years IT support experience within an MSP environment, and share our vision, values, and commitment to premium Customer Service. They must be keen to join a fast moving and continually developing company.


Some of the duties of this job include:

  • perform a whole range of IT initiatives and projects, giving premium customer service
  • troubleshoot user problems over the phone using remote access software
  • accurate documentation and time recording of activities performed
  • maintenance and support of client networks, equipment, software and services
  • responsible for 1st and 2nd Line escalations from other engineers
  • traveling to and from client sites as required
  • working a weekly rota between 8:00am – 5:30pm, Monday – Friday

Job requirements

  • excellent customer service and telephone manner
  • minimum 4 years of IT support experience in a multi-client, MSP environment
  • the ability to learn quickly and adapt to changing requirements
  • Microsoft qualification preferable
  • passion and drive for I.T technology and solutions
  • confident decision making
  • strong multitasking capabilities and time management
  • strong server, cloud, desktop and networking skills
  • must have own reliable transport

Essential skills required

  • Microsoft 365 Services – Teams, Exchange, SharePoint, Azure AD, Endpoint, Security
  • Microsoft Azure
  • Windows Server 2019 / 2022
  • Hyper-V
  • Active Directory, DNS, VPN’s, TCP/IP, Group Policy, RDS
  • Windows 10/11
  • Routing, Switching, Firewalls
  • VoIP
  • Autotask
  • MSP experience


  • gift and an extra day off to enjoy your birthday or anniversary
  • team social events
  • relaxed and friendly atmosphere, whilst being professional
  • flexibility to work from home within own office space – high specification IT equipment provided
  • highly experienced team of engineers to work alongside for support and development